Privacy Policy

We take the privacy and security of your personal information seriously. This policy outlines what information we collect and what we do with it.

Who We Are and How To Contact Us

“We” refers to Ornamental Trees Ltd, registered at Crantock, 92 Ilkley Road, Manor Park, Burley in Wharfedale, LS29 7HH. Should you wish to contact us, you can use any of the following methods:

  • Telephone: 01943 660870
  • Email: [email protected]
  • Postal Address: Ornamental Trees Ltd, The Nursery Office, Farnley Hall Estate, Farnley, West Yorkshire LS21 2QG
  • Alternatively, fill in the online form

What Information We Hold

We may collect and hold the following types of information:

  • Information you provide us with including your name, address, phone, email address, payment details (we only hold payment details whilst processing payments and do not retain them afterwards) and any communication or feedback you give us;
  • Information about the services or products we provide you with (for example details of any orders you placed with us and how we fulfilled them);
  • Information you give us when you use our website (such as the type of device you use, your IP address, location data, what web page you came from and how you use our website);
  • Information about communications you receive from us (for example whether our newsletters have been opened or links within them clicked on;
  • Information from other sources (such as fraud prevention agencies as well as information that is publicly available);

How We Use Your Information

We may use your information to:

  • Process and fulfil your order
  • Take payment from you or give you a refund
  • Help us ensure our customers are genuine and to prevent fraud
  • Assist in placing an order or resolving issues connected with orders
  • Help answer your questions or queries
  • Personalise your shopping experience on our website
  • Contact you about relevant products, services and news (see Marketing Communications)
  • Provide you with online advertising
  • For statistical analysis

Sharing Your Information

We will never sell your personal data to any third party. We will only share your information with our service providers including delivery companies, secure payment service providers, marketing agencies, website hosts and email service providers.

Marketing Communications

From time to time, we would like to send you e-newsletters with information about special offers, helpful tips, product news and company news. We will only send these to you if you have signed up to them and you are free to unsubscribe at any time.


To make sure our website performs effectively and can be improved upon, our website uses cookies. For further information, you can view our Cookie Policy.

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.