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Delivery

Delivery Timescales

Most deliveries are made within a week of placing the order. Many are despatched within 24 hours of receiving the order, but please allow up to 10 working days to be on the safe side. There is a slightly longer timescale on pleached trees or trees over 2.5m in height (all trees called Standard, Premium Standard, Heavy Standard, Extra Heavy Standard, Mature Trees or Pleached) because we group orders together into geographic areas for a specialist haulage contractor to deliver (with the benefit that our nurserymen do the loading into the vehicle and the trees don't then move until they are unloaded at the delivery address). With this latter category of pleached trees and trees over 2.5m in height, we always contact customers in advance to notify you of our delivery date.

Whatever the size of tree and the delivery method we use, all trees are packed very carefully by our experienced team and delivered using couriers who've been tried and tested over many years - safe delivery is our priority.

Gift trees and other trees required for arrival on a specific date can be accommodated with pleasure at no extra charge. Although it is rarely a problem, we do have to say that we accept no legal responsibility for late deliveries.

The vast majority of trees are sent on a 'no signature required' basis, so there's no need to be in to receive your order. You can give us instructions on where to leave your delivery either via the checkout or send us a separate email to sales@ornamental-trees.co.uk.  For the largest/heaviest trees we may contact you in advance if the delivery driver will need help getting the tree/trees off the vehicle.

Our nursery is a busy despatch centre and therefore customers need to make an appointment to collect or view trees.  For collections, despatch charges will be refunded.

Delivery Costs (all calculated automatically in the checkout process and can vary depending on the planting essentials you order)

1 small tree (most trees/bushes with a height under 1.5 metres) : £7.95 + vat

1 medium tree (most trees with a height of 1.5-2 metres) or 2-4 small trees: £9.95 + vat

2+ medium trees or 5+ small trees: £12.95 + vat

Small but heavy (too heavy for cardboard packaging) eg the larger Japanese Maples and bushy conifers - £19.95 + vat

Mature trees, pleached trees or 5+ "small but heavy trees" - the cost is calculated in the checkout process and varies by postcode. You can buy as many trees as you want for the same delivery charge and we've tried to keep it at a reasonable cost for those buying one or two trees and fantastic value if you are ordering more.  

The above prices exclude the Scottish Highlands, where delivery starts from £24.95 + vat and is calculated in the checkout process.

Northern Ireland, Channel Islands, Non Mainland UK and Overseas Destinations

Our courier charges are generally not viable for just one or two trees, but if you have a larger requirement then please do speak to us and we'll see if we can find a solution.