Delivery

Delivery Costs

1 small tree (most trees under 1.5 metres in height): £9.95 + vat

1 medium tree (most trees with a height of 1.5-2 metres) or 2-4 small trees: £11.95 + vat

2+ medium trees or 5+ small trees: £14.95 + vat

1-4 trees delivered by pallet to kerbside (inc. mature Japanese Maples): £24.95 + vat

Mature and pleached trees or orders too large for pallet: Cost is calculated in the checkout process and varies by postcode rather than quantity (starts from £48 + vat).

The above prices exclude the Scottish Highlands, where delivery starts from £24.95 + vat and is calculated in the checkout process. Please note, we are unable to deliver outside of Mainland UK.

 

Delivery Timescales

All trees are carefully packed by our experienced team and most are delivered within 3 weeks of the order being placed, unless stated otherwise. These trees are sent on a 'no signature required' basis, so there's no need to be in to receive your delivery. You can give instructions on where to leave it via the checkout or send us an email ([email protected]).

There is a slightly longer timescale on pleached and mature trees (trees over 2.5m in height) because we group orders together by geographic area for specialist delivery - we will contact these customers to notify them of the delivery date.

Trees on pre-order are still growing and an estimate of when they will be ready for despatch is given on the product or basket page. Orders will be despatched when all trees are ready.

Gift trees and other trees required for arrival on a specific date can be accommodated with pleasure at no extra charge, although we accept no legal responsibility for late deliveries.

Our nursery is a busy despatch centre and therefore customers need to make an appointment to collect trees.  For collections, despatch charges will be refunded.

 

Returns

All plants are checked by highly trained staff at the nursery before dispatch, but in the unlikely event that you should be dissatisfied with your order please get in touch. Under distance selling regulations (The Consumer Contracts Regulations 2013) you are allowed to return items in good condition that have not been planted in the ground. Items must be returned in original packaging to Ornamental Trees Limited within 14 working days of receipt of your order for a refund (excluding delivery and return costs).

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