Most deliveries are made within a week of placing the order. Many are despatched within 24 hours of receiving the order, but please allow up to 10 working days to be on the safe side. There is a slightly longer timescale on pleached trees or trees over 2.5m in height (all trees called Standard, Premium Standard, Heavy Standard, Extra Heavy Standard, Mature Trees or Pleached) because we have to group orders together into geographic areas for a specialist haulage contractor to deliver and this takes a bit of scheduling.
Gift trees and other trees required for arrival on a specific date can be accommodated with pleasure and at no extra charge. Although we really don't like to give ourselves wriggle room (because we so rarely need it!), we do have to say that we accept no legal responsibility for late deliveries.
The vast majority of trees are sent on a 'no signature required' basis, so there's no need to be in to receive your order. You can give us instructions on where to leave your delivery either via the checkout or send us a separate email. For some mature or pleached trees we may contact you in advance if the delivery driver needs help getting the tree/trees off the vehicle.
All trees are packed very carefully by our experienced team and delivered using couriers who've been tried and tested over many years.
Our nursery is a busy despatch centre and therefore customers need to make an appointment to collect or view trees. For collections, despatch charges will be refunded.
Smaller trees/bushes have a delivery charge of £7.95 plus vat (excluding Highlands and Islands). Medium trees of a height of 1.5-2 metres have a delivery charge of £9.95 plus vat (excluding Highlands and Islands). Orders for multiple trees have a single delivery cost of £12.95 plus vat (excluding Highlands and Islands).
Mature trees and pleached trees are more expensive to deliver. Cost varies by postcode and is calculated in the check out process. You can buy more than one tree for the same delivery cost, so if you are purchasing a good number of trees it works out to be economical.
Highlands and Islands charges start from £29.95 plus vat and are calculated in the check out process.
Northern Ireland, Channel Islands and Overseas Destinations
Our courier charges are not viable for just one or two trees, but if you have a larger requirement then please do speak to us and we'll see if we can find a solution.
Pruning Advice for Pleached Hornbeam Trees
Formative pruning has already been carefully and expertly carried out on all our pleached trees. You will just need to carry out maintenance pruning going forwards. This involves pruning to maintain the shape of the tree and also removing any diseased or damaged branches.
The bamboo frame that comes on the tree can be cut off when the pleached tree is mature enough.