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FAQ's

 

  1. Can I add to my existing order - In most cases, yes. As long as your order hasn’t yet been dispatched from the nursery, then you can add to your order. Please call 01943 660870 to make additions.
  2. How will my order be delivered – Trees are packed in specially designed containers and delivered using couriers who've been tried and tested over many years.
  3. When will my order be delivered – Please see ‘Delivery'
  4. What if I'm not in when you deliver – Don’t worry. We can leave your order somewhere safe as instructed by you in your delivery instructions. (For example, ‘ leave through side gate’. )
  5. Do you supply a planting service – Sorry, not at this time.
  6. What is the difference between bare root, rootballed and potted plants. See our video guide 'The difference between bare root, rootballed and containerised trees' Bare root plants are dug from the fields in the late autumn to spring period, when the plants are dormant. They have no soil around the roots. Rootballed plants are dug from the fields between autumn and spring. A ball of soil is retained around the roots, to preserve the fine root system and protect from dessication and frost. Trees dug in this manner have better transplantation success than the equivalent bare root trees.
    Pot grown plants have been growing in the pot for around 12 months. They retain all their root system and can be planted at any time of year. This growing method is also used for those plants that cannot be successfully transplanted as bare root, for example, evergreens.
  7. Is the nursery open to the public – Our nursery is a busy dispatch centre and therefore customers need to make an appointment to collect or view trees. For collections dispatch charges will be refunded
  8. How big should I dig my planting hole – Please see Help and advice for pdf's on planting
  9. How do I plant my trees

    - Planting Containerised Trees

    - Planting Rootballed Trees

    - Planting Bare Root Trees

    Please see Help and advice for pdf's on planting
  10. How do I prune my trees – Please see Help and advice for pdf's on pruning
  11. How long can I keep a potted plant before planting it – Most of our potted trees can be kept in their pots for several weeks prior to planting. If you are unsure please check with our team. Pots will require daily watering in hot or very dry weather, the nutrients in the pot will also run out over a period of time so planting should be a priority.
  12. How long can I keep a bare root before planting it – If you are not ready to plant on receipt of your tree it can be kept, in a frost free location, in its bag for up to 1 week. Alternatively bare root trees can be heeled into some soft ground, such as a vegetable patch, until you are ready for planting. Remove the packaging and ensure the roots are well covered with soil,  the soil will protect them from frost. Ensure that your tree is planted into its final position before the end of the bare root season, (usually late March). It is always preferable to get your tree planted as soon as possible.
  13. How long can I keep a rootball before planting it – If you are not ready to plant on receipt of your tree it can be stored somewhere cool but frost free for several weeks as long as it is kept damp. Alternatively rootballed trees can be heeled into some soft ground e.g. a vegetable patch until you are ready to plant, the soil will protect from frost, although make sure that your tree is planted into its final position before the end of the bare root season, (usually March). It is always preferable to get your tree planted as soon as possible.
  14. Can I call for advice -
    We provide lots of information on this website such as information videos, glossary of horticultural terms and useful downloads, which ought to answer 99% of the questions we regularly receive, but if you cannot find the information you are looking for, please do call us on 01943 660870.