Bushes and smaller trees are measured in height (up to 250cm), starting at the soil level near the top of the pot. More mature trees are measured by girth size (circumference of the stem taken 1 metre up from soil level).
Is the nursery open to the public? +
Our nursery is a busy dispatch centre and viewings are not possible. Collecting trees can be arranged by appointment (dispatch charges will be refunded).
Can I call for advice? +
We have a wealth of information in the help and advice section, but if you cannot find what you are looking for, please call our friendly team on 01943 660870.
Do fruit trees require pollination? +
The flowers on a fruit tree need to be pollinated to produce fruit. Some fruit trees are self fertile, but most require pollen from a different variety within the same species. Some are self-sterile so will not pollinate other trees. In addition, fruit trees flower at different times, so are classed into pollination groups so you can check compatibility. Please read our full explanation.
Ordering & Delivery
What payment methods do you offer? +
We offer Visa, Mastercard, PayPal, Apple Pay and Google Pay, as well as Paypal Pay in 3 and Klarna to spread the cost.
Can I add to my existing order? +
As long as your order hasn’t been dispatched, you can usually add to your order by calling us on 01943 660870.
How will my order be delivered? +
Trees are packed in specially designed containers and delivered using couriers who've been tried and tested over many years.
When will my order be delivered? +
Please see the delivery page for estimates. Once ordered, we will keep you updated.
What is a pre-order? +
Trees on pre-order are still growing and an estimate of when they will be ready is given on the basket page. Orders will be despatched when all trees are ready.
What if I'm out when you deliver? +
We can leave your order in a safe place. Please specify where in your delivery instructions (for example, 'leave through side gate').
Where is the rootgrow I ordered? +
Please check inside the plastic bag as we stow it there to keep it safe.
Can I open a trade account? +
Currently we do not offer accounts for trade customers, however we can offer trade discounts for selected bulk orders. Please see our Trade page to learn more.
Planting & Tree Care
Do you offer a planting service? +
Sorry, not at this time.
How big should I dig my planting hole? +
We recommend digging a hole as deep as the pot/rootball and approximately twice as wide. For reference, a 5 litre pot is approximately 20cm diameter x 20cm height, a 10-12 litre pot is 25cm x 25cm and a 45 litre pot is 35cm x 35cm.
For the first two years, water well and regularly through spring/summer. Increase in hot or dry weather. If planting in autumn, you may only need to water a little. For more information, read our watering guide.
How do I prune my trees? +
Please visit the help and advice section for detailed advice.
How long can I keep a potted plant before planting it? +
Most of our potted trees can be kept in their pots a month prior to planting and will require daily watering in hot or very dry weather.
Why does my tree have no leaves? +
Deciduous trees lose their leaves in winter. Trees in containers are more susceptible to temperature changes so often lose their leaves earlier.
Why is my tree a different colour to expected? +
The foliage on some ornamental trees changes colour with the seasons and not just in autumn (see specific product pages). To protect our Japanese Maples from strong sunlight, we keep them in a shade house that can affect the leaf colour, but their natural colouring will develop once planted outside.
