01568 708016

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FAQ's

  1. Can I add to my existing order - In most cases, yes. As long as your order hasn’t yet been dispatched from the nursery, then you can add to your order. Please call 01568 708016 to make additions.
  2. How will my order be delivered – Delivery will be either with our own vehicle or with a courier.
  3. When will my order be delivered – Please see ‘Delivery & Returns'
  4. Do you guarantee my trees – Please see ‘Delivery & Returns'
  5. What if my tree is damaged in transit – Please see ‘Delivery & Returns'
  6. What if I'm not in when you deliver – Don’t worry. We can leave your order somewhere safe as instructed by you in your delivery instructions. (For example, ‘ leave through side gate’. )
  7. Do you supply a planting service – Sorry, not at this time.
  8. What is the difference between bare root, rootballed and potted plants.
    Bare root plants are dug from the fields in the late autumn to spring period, when the plants are dormant. They have no soil around the roots, and are despatched in black plastic bags with damp straw, to protect the roots from dessication and frost. Rootballed plants are dug from the fields between autumn and spring. A ball of soil is retained around the roots, to preserve the fine root system and protect from dessication and frost. Trees dug in this manner have better transplantation success than the equivalent bare root trees.
    Pot grown plants have been growing in the pot for around 12 months. They retain all their root system and can be planted at any time of year. This growing method is also used for those plants that cannot be successfully transplanted as bare root, for example, evergreens.
  9. Is the nursery open to the public – NOTE WE ARE CLOSED ON MAY 21ST Yes. We are open 6 days a week.
    Weekday 9:00-5:30
    Saturday 9:00-5:00
    Please note that although we have a large range of containerised trees available for viewing and taking away customers are unable to view bare roots and rootballs without prior arrangement, as they are freshly dug each day for viewing and/or collection
  10. Can I come and collect my order – Yes of course. Please give 7 working days notice of all collections by calling 01568 708016. Your carriage charge will be refunded to you.
  11. How big should I dig my planting hole – Please see Help and advice for pdf's on planting
  12. How do I plant my trees – Please see Help and advice for pdf's on planting
  13. How do I prune my trees – Please see Help and advice for pdf's on pruning
  14. How long can I keep a potted plant before planting it – Most of our potted trees can be kept in their pots for several weeks prior to planting. If you are unsure please check with our retail staff. Avoid planting pots in very hot or dry weather.
  15. How long can I keep a bare root before planting it – If you are not ready to plant on receipt of your tree it can be kept, in a frost free location, in its bag for up to 1 week. Alternatively bare root trees can be heeled into some soft ground, such as a vegetable patch, until you are ready for planting. Remove the packaging and ensure the roots are well covered with soil,  the soil will protect them from frost. Ensure that your tree is planted into its final position before the end of the bare root season, (usually March). It is always preferable to get your tree planted as soon as possible.
  16. How long can I keep a rootball before planting it – If you are not ready to plant on receipt of your tree it can be stored somewhere cool but frost free for several weeks as long as it is kept damp. Alternatively rootballed trees can be heeled into some soft ground e.g. a vegetable patch until you are ready to plant, the soil will protect from frost, although make sure that your tree is planted into its final position before the end of the bare root season, (usually March). It is always preferable to get your tree planted as soon as possible.
  17. Where will my plants come from – Kingsland, Herefordshire. Over 90% of our stock is grown in our own fields.
  18. Can you help me choose what to buy – Certainly! Give our knowledgeable sales team a call on 01568 708016 or email sales@ornamental-trees.co.uk

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