Delivery & Returns

Bare root and rootballed trees can only be dispatched from November - March. Pre-order is often advisable.

Delivery Charges

England and Wales

Carriage is charged at between £4.95 and £24.95 depending on the individual order and is calculated at the checkout.

For UK off shore deliveries please contact us on 01568 708016 or via email enquiries@ornamental-trees.co.uk

Scotland

Scottish postcodes G, EH, ML, KA, DG, TD are charged as ‘England and Wales’ above.

Only items below 2.5 metres in height that are not deemed ‘heavy’ or to be of unusual shape can be ordered for delivery in KW, IV, AB, PH, PA, DD, KY, FK postcode areas of Scotland and are delivered by courier. Carriage will be charged at between £29.95 and £39.95 and is calculated at the checkout.

For UK off shore deliveries please contact us on 01568 708016 or via email enquiries@ornamental-trees.co.uk

Sorry, we do not deliver to overseas

When will my order arrive?

Please allow 28 days for delivery. This is an approximation of a realistic lead time, yet we will of course endeavour to deliver your order to you as soon as is possible and convenient to you. If items are required by a certain date please contact us to see if this can be arranged.

You will be informed of the delivery date approximately one week prior to delivery.

Bare root trees and rootballs can only be despatched from November to March when they are dormant.

We encourage customers to collect their orders from the nursery. No carriage will be charged for collection of orders but we do ask for seven days notice. Ornamental Tree Nurseries reserves the right to delay despatch of orders if weather conditions are unsuitable for lifting, but we will contact you if this is the case. Ornamental Tree Nurseries can not be held responsible for delayed deliveries due to transport strikes and incidents, flood, drought, civil commotion or legislation.

What should I do if there is a problem once my order is delivered?

We take pride in our careful packaging however on the odd occasion problems can occur, notify us by calling 01568 708016 or emailing enquiries@ornamental-trees.co.uk

Guarantee and returns

All plants are checked by highly trained staff at the nursery before despatch and in the unlikely event that your plant(s) should fail in addition to your statutory rights, which are not affected, we offer a 12 month guarantee where a free replacement or refund will be provided (excluding delivery costs). This guarantee is only valid if the plant(s) have not been neglected in any way, this is to include (but is not exhaustive of) incorrect watering regimes, unsuitable planting positions, unsuitable soil types, incorrect pruning, incorrect planting, animal damage and rough handling.

Your rights under the distance selling regulation allow for you to return any item, in good condition to Ornamental Tree Nurseries within 14 working days of receipt of your order, for a refund (excluding delivery costs), all costs incurred in returning items are payable by the customer.